Tuesday, August 5, 2008

Starbucks: The Evil Empire

I am so done with Starbucks.

Don't get me wrong. I like coffee. I am just effing done with piss-poor, craptastic service.

Is it so hard for Starbucks to hire capable people who can provide even a modicum of good customer service? No wonder they're slashing jobs and closing stores!

Back in the day I was a barista, and I can tell you I would have been fired on the spot if I had treated customers like I was treated today. Baristas Nit and Wit were so busy chatting with their friend that the girl who had called my drink had to repeat the order 5 times. Then they asked me, after ignoring both the cashier/drink caller and me to continue the conversation with their friend who was asking if she needed a SIN number to get a BnB card.

You do not treat customers like that. You do not act as though the customer is interrupting your day. You do not try to give the customer a tall effing frappuchino when she ordered a goddamn grande because you didn't measure the drink order correctly. You do not blame the customer for your mistake and try to cover it up with whipped cream when the customer said no bleeping whipped cream!!!!!

Shove your espresso brownie and long green straws where the sun don't shine, Starbucks. I'm off to the Second Cup or Timmy's from now on.

1 comment:

FruGal said...

Hear, hear! I detest Starbucks, and will walk an extra 10 blocks to get coffee from another place, no matter how bad my caffeine headache is! Not only is the service shoddy, the stores are all soulless (usually grotty) clones of one another, and they serve icky brown water in the place of coffee. I am really pleased to hear that in Australia they are closing most of their stores because they aren’t making a big enough profit – everyone is too loyal to their independent coffee houses.